At Nydhi, your satisfaction is our topmost priority. Our return and cancellation policy guarantees absolute customer satisfaction every time.
We provide a 30-day return policy for products sold via nydhi.co.in. We require the product to be unused, in the same condition, and with the original packaging and tags. Items like gift cards, sales items, customized products, and damaged goods cannot be returned.
For example, a request for stringing the racket is considered a customization, and such a product will not qualify for a return. If a product is nonreturnable, we mention it on the product page to avoid grievances.
For Prepaid Order: If you used a Payment Gateway, credit card, debit card, net banking, or any other way to pre-pay your order, we will initiate the refund according to your original payment method. We do not refund original shipping and merchant transaction fees paid through a Debit/Credit card.
For COD Order: If you opted for Cash on Delivery (COD), we can initiate refunds as "Store Credits."
Please note that the refund may take 7-10 days to reflect in your account. However, if you have yet to receive your refund after ten days of receipt of the confirmation email from Nydhi.co.in, please contact us at email@example.com.
We accept exchange requests for new and unused products with intact original packaging. Upon receipt of the product back from the customer, our QC team will verify the quality of the product and then ship an exchange item.
How to Return/Exchange a Product?
To return/exchange your product, send an email to firstname.lastname@example.org. After approving your request, we will send you a return authorization code and detailed instructions to ship your product. Include the code on the outside of the shipping box.
Please ship your products to the following address:
Plot No 28, Phase 4, Madhura Nagar, Nizampet, 500090 Hyderabad Telangana, India
Once we receive the product, our QC team will email you the status of your request after a thorough inspection.
Order Cancellation Policy:
To cancel your order, please contact us at email@example.com. However, the return policy will apply if we have shipped your order.