FAQ

Quick Answers to all your Queries!

Are your Products Genuine?

Nydhi India takes pride in selling 100% authentic badminton gear and sports supplies across India. When you shop with Nydhi.co.in, we promise genuine, top-quality badminton products from the world’s best brands

Is Nydhi.co.in Secure? Is it Safe to carry out Financial Transactions?

Nydhi.co.in uses SSL technology to safeguard your transactions. You can check the validity of our SSL certification by clicking on the lock icon in the address bar. All your information is encrypted to avoid any unwarranted access. Rest assured! Your information is safe with us.

So. do not worry when entering credit card details or net banking information on the website.

Do you offer Multiple Payment Options?

At Nydhi.co.in, your satisfaction is our top priority. We offer different payment options, including debit/credit cards, ATM cards, net banking, payment gateways, UPI, wallets, and COD (Cash on Delivery for Hyderabad only).

What is your Low Price Guarantee?

We are passionate about badminton and intend to make it accessible to everyone. We are committed to delivering the best value on the world’s best badminton brands. With our Low Price Guarantee, we strive to provide the lowest prices to our customers.

Do you have a Privacy Policy?

We value your privacy and take stringent measures to keep your data safe and secure. Please view our Privacy Policy for more information.

 

Security

How do I Buy/Redeem a Gift Certificate?

If you want to buy a gift certificate, please click here. If you want to redeem a gift certificate, please click here.

How do I Find my Product?

Nydhi.co.in is a customer-friendly website. We have ensured easy navigation to help you find the badminton product you want to buy. You can use the navigation menu or the SEARCH box to find authentic sports gear. If you are facing issues, please contact the Customer Support Team for assistance.

How to place an Order?

Here are simple steps to place an order with Nydhi.co.in:

1. Visit Nydhi.co.in
2. Find the product that you want.
3. Add the products to the cart and proceed to checkout.
4. You can checkout as a guest or register/log in with Nydhi India.
5. Enter your shipping details and contact information.
6. Select the payment method and make the payment to buy your products.
7. After confirming your payment, we will redirect you to the payment success page. We will also send an order confirmation email to your registered email address.

How do I know my Order is Confirmed?

We will redirect you to the payment success page upon receiving your payment. We will also send an order confirmation email with product details to your registered email address.

How do I use a coupon/Discount Code?

You will find the option to add the coupon code/discount code in the checkout section. Once you enter the code, you will enjoy the benefits of the respective promotional campaign, sales, and offers.

Do you have COD (Cash on Delivery)?

Yes for Hyderabad only. When placing the order, you can choose cash on delivery by selecting the COD (Cash on Delivery) option. Please enter the shipping address and phone number because our Customer Support Team may contact you to verify your order.

Do you charge any Hidden Fees?

Nydhi India takes pride in being a transparent and honest online badminton seller. You can view the final price of the product at the time of checkout. If you have further questions or concerns, please contact Customer Support Team.

 

My Account

How do I create an Account?

1. Click the "My Account" section on the website.
2. Enter your email address.
3. Select "I am a new customer."

Follow the instructions, and you will quickly have an account with Nydhi India.

How do I Edit My Account Information?

Click the My Account / Order Status" link to edit your account information.

I Forgot my Password/My Password is Compromised.

When you log in to your account, you will find a link that says, "Forgot your password? Click here". Follow the instruction, and we will send an email link to reset your password.

 

Order Status

How many Days will it take to Process My Order?

We usually take 2 to 4 days to process and ship the order. Please note that custom racket stringing may take up to 4 days. We will inform you via registered phone or email if we require additional time to deliver your order.

When will you Ship my Order?

Nydhi India tries its best to ensure faster delivery of your order. However, every product delivery has a different timeline depending on the product category, product availability, shipping company, delivery destination, etc. You can find shipping details in the My Account/Order Status section of the website.

Once we ship your products, you will be able to track the shipment with the help of a tracking number.

You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.

Has my Order Shipped?

You can log in to your Account to check your account status.

How do I Change Quantities or Cancel an Item in my Order?

To view your order, click on the My Account/Order Status section on the website. You can edit quantities or cancel the order through your My Account section. You cannot edit quantities or cancel orders.

My Order Never Arrived. Please Help.

The My Account/Order Status section will have all the details. We display tracking numbers to help you check in with the shipping company. If your order is marked as "Delivered", please contact our Customer Support Team for assistance.

An Item is Missing from My Shipment. Please Help.

Sometimes, we may ship orders partly, so check the My Account/Order Status section to ensure we have sent all your products. If the product shows a tracking number, it is yet to be delivered by the shipping company. If the product is marked as "Delivered", please contact our Customer Support Team for assistance.

My Product is Missing Parts. Please Help.

Sometimes, we may ship orders partly, so check the My Account/Order Status section to ensure we have sent all parts of your products. If a product part shows a tracking number, it is yet to be delivered by the shipping company. If all the parts of a product are marked as "Delivered", please contact our Customer Support Team for assistance.

When will my Backorder Arrive?

Backordered items are those our suppliers cannot predict when they will have more in stock, but we can ship the item to you as soon as they do.

I have received a Damaged Package. Please help.

Share pictures and videos of the outer packaging and merchandise for visible signs of damage. Please do not discard any part of the packaging. Once we review your complaint, we will begin the process for replacement/refund.

I received the Wrong Product. Please help.

Please reach out to Customer Support Team within 72 hours of the delivery for assistance.

 

Shipping, Returns, and Refunds

What are the Shipping Charges?

We charge a flat shipping fee of ‚āĻ100 on all orders.

I want to return a Product. What is your Return Policy?

We understand that not every purchase will give you 100% satisfaction. If you want to return a product you purchased from Nydhi.co.in., please email at sales@nydhi.co.in. For detailed information on our return policy, click here.

For any other questions or queries, please contact us, and we will assist you to the best of our abilities.